Refund Policy
Last updated: October 3, 2026
We strive to provide exceptional career tools. If you have any questions regarding payments or refunds, please review the guidelines below.
1. Overview
At Yalivox, we want you to be completely satisfied with our AI-powered job discovery tools, resume builder, and career services. This Refund Policy describes the conditions under which refunds and subscription cancellations are granted.
2. Subscription Cancellations
You may cancel your recurring subscription at any time directly through your Account Settings or by reaching out to support@yalivox.com. Upon cancellation, your subscription will remain active until the end of the current billing cycle, and you will not be billed again.
3. Refund Eligibility
If you experience technical issues preventing you from accessing premium features, or if you were charged mistakenly, you may request a full or partial refund within 7 days of purchase. Refund requests are reviewed on a case-by-case basis.
4. Non-Refundable Items
Services that have already been fully consumed (such as one-time AI document generation credits or completed application submissions) are generally non-refundable once delivered.
5. How to Request a Refund
To request a refund, please send an email to support@yalivox.com with your account email address, transaction ID, and a brief description of the issue. Our support team typically responds within 24 to 48 business hours.
6. Payment Processing
Approved refunds are issued back to the original method of payment. Depending on your financial institution, refunds generally appear on your statement within 5 to 10 business days.