Network Development Engineer I- AWS Direct Connect, DX Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon.com is looking for best-in-class Network Engineers to drive the operations and of one of the world’s largest and complex networks. With Amazon Web Services ( http://aws.amazon.com ), our goal is to become “The Infrastructure Platform” to the world. Our customers demand the highest quality and reliability for their services and challenge us to be better, faster, and cheaper every day. We are expanding at a tremendous rate; it is our responsibility to maintain quality and reliability while developing innovative ways to the operation of our


As a Network Development Engineer working within AWS Infrastructure you will:

Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale events.
Support and maintain our next generation networks.
Deliver simple, sustainable and repeatable solutions and processes.
Partner with our broader Technical Operations organization to reduce operational burden.
Work closely with our Network Engineering & Deployment teams to ensure operational readiness for new deployments.
Drive standards across the network and ensure that we are fully compliant to those standards and policies.
Participate and drive impact mitigation during large-scale events utilizing an established Event Management process.
Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion.
Improve our detection mechanisms by designing and implementing new alerts.
Identify and troubleshoot recurring platform issues and ability to effectively engage with mid and senior-level engineering teams for full resolution.
Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
Troubleshoot , and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction.
Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools.
Effectively contribute towards hiring and developing others in the team.

Key job responsibilities
As a Network Development Engineer working within AWS Infrastructure you will:

Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale events.
Support and maintain our next generation networks.
Deliver simple, sustainable and repeatable solutions and processes.
Partner with our broader Technical Operations organization to reduce operational burden.
Work closely with our Network Engineering & Deployment teams to ensure operational readiness for new deployments.
Drive standards across the network and ensure that we are fully compliant to those standards and policies.
Participate and drive impact mitigation during large-scale events utilizing an established Event Management process.
Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion.
Improve our detection mechanisms by designing and implementing new alerts.
Identify and troubleshoot recurring platform issues and ability to effectively engage with mid and senior-level engineering teams for full resolution.
Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
Troubleshoot , and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction.
Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools.
Effectively contribute towards hiring and developing others in the team.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic qualifications

- Bachelor's degree
- Knowledge of IP networking fundamentals and extensive experience in the application of IP protocols
- Knowledge of network analysis fundamentals and robust troubleshooting
- Experience in major internet routing protocols, specifically BGP and OSPF
- Experience with network operating systems such as Cisco IOS and Junos
- Experience working in a Linux/Unix environment

Preferred qualifications

- Knowledge of IT best practice frameworks (ITIL, COBIT) and operational excellence concepts or methodologies
- Knowledge of network hardware and packet forwarding architectures
- Experience with Unix and scripting in Perl, shell, C or C++
- Experience working with customers to diagnose a problem and work towards resolution

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.